Terms of Service
Draft terms for review. These do not become binding service terms until approved and adopted by TWS Technology Limited.
IMPORTANT: Draft for company and legal review. Do not publish as finalized policy without approval.
Quotations and orders
Published plans and prices are indicative offers to enquire, not automatic acceptance of an order. Service configuration, availability, provisioning, tax and applicable licensing must be confirmed in an accepted quotation or order.
Payment and renewal
Payment terms, invoicing, renewal, cancellation notice, refunds and overdue-payment handling must be specified in the accepted order. Do not assume a refund or service-credit entitlement unless it is expressly agreed.
Customer responsibilities
Customers are responsible for their applications, account credentials, content, lawful use and independent backups unless a separate managed service is agreed.
Availability and support
Support scope, response targets, maintenance windows and any service commitments are governed by the accepted agreement and applicable SLA, if any.
Liability and governing law
Limitation of liability, dispute resolution and governing law must be finalized with qualified legal advice before this document is used contractually.